This option is for women who would like to send in hair to get a custom wig created. This wig will be custom to your head using measurements provided by you. Please submit measurements in "special instructions" box at checkout, OR email your measurements within two days of payment. Failure to do so, will delay your turnaround time.
Please Note:
Brand New Bundles ONLY. No cut wefts will be accepted. Elvn Beaute has the right to deny a customer's unit request due to unclean hair.
Turnaround Time:
Turnaround time is 15-21 business days. Please understand that turnaround time begins when hair AND measurements are received, NOT when order is placed.
This option cannot be dyed or bleached if the hair was not provided by Elvn Beaute.
Address
РО BOX 52413
ATLANTA, GA 30355
Return/Exchange Policy
All sales are FINAL, no exceptions. We will only EXCHANGE, if Elvn Beaute made a mistake with your order (i.e. received the wrong length or texture). But nevertheless, do not hesitate to contact us if you are not satisfied with your purchase.
If the item is removed from its original bundle packaging and used in any visible way, all exchanges are null and voided. To inquire about exchanges, you must contact us within 24 hours of receiving the product by email. After 24 hours of receiving your package we will no longer be able to honor an exchange.
All sales are FINAL, no exceptions. We will only EXCHANGE, if Elvn Beaute made a mistake with your order (i.e. received the wrong length or texture). But nevertheless, do not hesitate to contact us if you are not satisfied with your purchase.
If the item is removed from its original bundle packaging and used in any visible way, all exchanges are null and voided. To inquire about exchanges, you must contact us within 24 hours of receiving the product by email. After 24 hours of receiving your package we will no longer be able to honor an exchange.
Lost/Damage Package
Elvn Beaute is NOT responsible for any damaged, delayed or lost packages once it is in the possession of the shipping courier. This includes but not limited to lost, stolen, or undelivered packages. Please double check your shipping address before checking out. If you do not receive your order after the delivery date window, we will do our best to assist you in getting the issue resolved with the carrier.
Shipping Delays
We will not be held responsible for shipping delays caused by the courier. Please be sure to make arrangements/hair appointments after receiving your items. As much as we would love to serve everyone, we cannot. If you are impatient or in a time crunch we urge you to shop elsewhere. We will not rush production to meet your time crunch. Elvn Beaute is NOT responsible for any missed appointments due to shipping delays.
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